Get In Touch

For the fastest help, please email us with the details of your request. Use the contact form on this page if available, or send your message directly to our support email.

What To Include

Including the right information helps Consuela review your request more quickly and respond with the most useful next steps.

• Your full name and the email address used at checkout.
• Your order number, if your message is about a recent order.
• A clear description of the issue or question.
• Product name, color, size, or style details when asking about an item.
• Photos, if they are helpful for explaining your concern.

Order Support

Contact Consuela if you need help reviewing an order, updating order details, checking an order question, or understanding the next step after checkout.

Shipping Support

If your question is about shipping, please include your order number and the email used at checkout. We can help review shipping-related questions and provide available order information.

Returns & Exchanges

For return or exchange questions, please contact us before sending any item back. Include your order number, the item name, and whether you are requesting return help or exchange help.

Product Questions

Have a question about a Consuela product? Send us the product name or link, along with any details you want to confirm before placing your order.

Account Help

For account-related support, include the email address connected to your account and a short explanation of what you need help with.

We’ll Be Glad To Help

Thank you for contacting Consuela. Send your message to [email protected], and our customer support team will respond as soon as possible within the stated response window.