Information We Collect

Consuela may collect information you provide directly when you shop, create an account, contact us, subscribe to email marketing, or otherwise interact with our website.

• Contact details, such as name, email address, billing address, and shipping address.
• Order details, such as items purchased, order number, transaction date, and order status.
• Account details, such as login-related information and account preferences if you create an account.
• Customer service details, such as messages, questions, return requests, exchange requests, and support history.
• Website usage information, such as pages viewed, device information, browser type, and general interaction data.
• Email marketing preferences, such as subscription status, email engagement, and unsubscribe choices.

How We Use Information

Consuela uses customer information to operate the store, complete purchases, provide customer service, improve the website, and communicate with customers.

• To process and manage orders.
• To confirm purchases and send order-related updates.
• To provide shipping, delivery, return, and exchange support.
• To answer product questions and account help requests.
• To help prevent fraud, unauthorized activity, and misuse of the website.
• To improve website performance, navigation, and customer experience.
• To send email marketing when you subscribe or otherwise agree to receive it.

Order Processing

When you place an order with Consuela, we use the information provided at checkout to process your purchase, confirm your order, support fulfillment, communicate order updates, and respond to customer service questions.

Please make sure your checkout details are accurate so we can provide the correct order support if you contact us later.

Payment Information

Consuela does not require customers to send sensitive payment details by email. Payment information may be processed through PayPal, Stripe, and credit card payment services.

These payment services help securely process transactions. Consuela may receive limited payment-related information, such as payment status, transaction confirmation, and order-related payment details needed to complete or support your purchase.

Cookies And Analytics

Consuela uses cookies and analytics tracking to support website functionality, understand store performance, improve navigation, remember preferences, and help evaluate how customers interact with the website.

• Essential cookies may help the website function properly.
• Performance cookies may help us understand how visitors use the website.
• Preference cookies may help remember certain shopping or browsing choices.
• Analytics tracking may help Consuela review traffic patterns and website performance.

You may be able to adjust cookie settings through your browser. Disabling certain cookies may affect website functionality or shopping features.

Email Marketing

If you subscribe to Consuela email marketing, we may use your email address to send updates about products, promotions, store news, sale events, and related marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected]. Order-related and customer service messages may still be sent when needed to complete or support a transaction.

Service Providers

Consuela may share limited information with service providers that help operate the store, process payments, support website functionality, manage orders, provide customer service, send approved communications, or improve website performance.

Service providers are expected to use customer information only as needed to provide services for Consuela and not for unrelated purposes.

Data Retention

Consuela keeps customer information for as long as reasonably needed to support orders, customer service, business operations, security, recordkeeping, and other legitimate store purposes.

Retention periods may vary depending on the type of information, the reason it was collected, and whether it is needed for order records, account support, dispute resolution, or compliance-related purposes.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, or certain information about how your data is used.

To submit a privacy-related request, contact Consuela at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Consuela is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Consuela, please contact us so we can review the request.

International Users

If you access Consuela from outside your country of residence, your information may be processed in connection with store operations, customer support, payment processing, website functionality, and order-related services.

By using the website or providing information to Consuela, you understand that information may be handled as part of the store’s normal ecommerce operations.

Policy Updates

Consuela may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer service practices, or privacy-related requirements.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after updates means the current version applies.

Contact Information

If you have questions about this Privacy Policy, your information, email marketing preferences, cookies, or a privacy-related request, please contact Consuela customer support.

Email: [email protected]