Order Processing Time

Consuela orders are processed within 1–3 days. Processing time includes order review, payment confirmation, item preparation, and packaging before the order is shipped.

Processing times may vary slightly during busy shopping periods, holidays, promotional events, or periods of high order volume. If your order requires additional review, our customer service team may contact you by email.

Estimated Delivery Time

After an order has shipped, the estimated delivery time is 2–5 days. Delivery timing may vary depending on destination, local delivery conditions, customs review when applicable, weather, carrier delays, or other factors outside normal store processing.

The delivery estimate begins after shipment, not on the date the order is placed.

Shipping Destinations

Consuela offers Free Worldwide Shipping. Orders may be shipped to available destinations worldwide where delivery service is supported.

Please enter a complete and accurate shipping address at checkout. If we are unable to ship to a specific location, we may contact you by email to review the order.

Shipping Rates

Shipping is free worldwide. Consuela does not charge customers a separate standard shipping fee under our Free Worldwide Shipping service.

• Standard shipping rate: Free Worldwide Shipping.
• Customs duties, import taxes, brokerage fees, and other government charges are included.
• If applicable customs or government-related charges occur, they will be covered by us.

How Shipping Works

Once your order is placed, Consuela reviews and prepares your order before shipment. You will receive shipping-related information when your order is ready and tracking becomes available.

Tracking Information

Once your order has shipped, tracking information may take 1–3 days to update after shipment. If your tracking link does not show movement right away, please allow time for the shipping system to refresh.

If tracking has not updated after the stated tracking update window, contact Consuela customer service at [email protected] with your order number and the email used at checkout.

Wrong Or Incomplete Address

Customers are responsible for entering the correct shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or province, postal code, and country before submitting your order.

If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to help before shipment, but we cannot guarantee address changes once an order has already been processed or shipped.

Lost, Delayed Or Damaged Packages

If your package appears lost, delayed, damaged, or marked delivered but not received, please contact Consuela customer service so we can review the situation and provide the next available steps.

• For delayed packages, please include your order number and tracking details.
• For damaged packages, please include photos of the packaging and item when available.
• For packages marked delivered but not received, please check your delivery area and contact us for support.
• For incorrect shipping information, contact us as soon as possible after placing your order.

Split Shipments

Some orders may arrive in more than one package depending on item availability, packaging needs, or shipment preparation. If your order ships separately, tracking details may update at different times.

You will not be charged an additional standard shipping fee for split shipments under Consuela Free Worldwide Shipping.

Contact Information

For shipping questions, tracking help, delivery concerns, address issues, or damaged package support, please contact Consuela customer service.

Email: [email protected]

Please include your order number, the email address used at checkout, and a short description of your shipping question so we can assist you more efficiently.